Manufacturing Consent
A Propaganda Model
excerpted from the book
Manufacturing Consent
by Edward S. Herman and Noam Chomsky
Pantheon Books, 1988
SIZE, OWNERSHIP, AND PROFIT ORIENTATION OF THE MASS MEDIA: THE FIRST FILTER
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The mass media serve as a system for communicating messages and symbols to the general populace. It is their function to amuse, entertain, and inform, and to inculcate individuals with the values, beliefs, and codes of behavior that will integrate them into the institutional structures of the larger society. In a world of concentrated wealth and major conflicts of class interest, to fulfill this role requires systematic propaganda……………….
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Another structural relationship of importance is the media companies' dependence on and ties with government. The radio-TV companies and networks all require government licenses and franchises and are thus potentially subject to government control or harassment. This technical legal dependency has been used as a club to discipline the media, and media policies that stray too often from an establishment orientation could activate this threat. The media protect themselves from this contingency by lobbying and other political expenditures, the cultivation of political relationships, and care in policy. The political ties of the media have been impressive. ... fifteen of ninety-five outside directors of ten of the media giants are former government officials, and Peter Dreier gives a similar proportion in his study of large newspapers. In television, the revolving-door flow of personnel between regulators and the regulated firms was massive during the years when the oligopolistic structure of the media and networks was being established…………………
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The great media also depend on the government for more general policy support. All business firms are interested in business taxes, interest rates, labor policies, and enforcement and nonenforcement of the antitrust laws. GE and Westinghouse depend on the government to subsidize their nuclear power and military research and development, and to create a favorable climate for their overseas sales. The Reader's Digest, Time, Newsweek, and movie- and television-syndication sellers also depend on diplomatic support for their rights to penetrate foreign cultures with U.S. commercial and value messages and interpretations of current affairs. The media giants, advertising agencies, and great multinational corporations have a joint and close interest in a favorable climate of investment in the Third World, and their interconnections and relationships with the government in these policies are symbiotic. In sum, the dominant media firms are quite large businesses; they are controlled by very wealthy people or by managers who are subject to sharp constraints by owners and other market-profit-oriented forces; and they are closely interlocked, and have important common interests, with other major corporations, banks, and government. This is the first powerful filter that will affect news choices…………………..
THE ADVERTISING LICENSE TO DO BUSINESS: THE SECOND FILTER
In arguing for the benefits of the free market as a means of controlling dissident opinion in the mid-nineteenth century, the Liberal chancellor of the British exchequer, Sir George Lewis, noted that the market would promote those papers "enjoying the preference of the advertising public.'' Advertising did, in fact, serve as a powerful mechanism weakening the working-class press. Curran and Seaton give the growth of advertising a status comparable with the increase in capital costs as a factor allowing the market to accomplish what state taxes and harassment failed to do, noting that these "advertisers thus acquired a de facto licensing authority since, without their support, newspapers ceased to be economically viable."………………..
The successful media today are fully attuned to the crucial importance of audience "quality": CBS proudly tells its shareholders that while it "continuously seeks to maximize audience delivery," it has developed a new "sales tool" with which it approaches advertisers: "Client Audience Profile, or CAP, will help advertisers optimize the effectiveness of their network television schedules by evaluating audience segments in proportion to usage levels of advertisers' products and services." In short, the mass media are interested in attracting audiences with buying power, not audiences per se; it is affluent audiences that spark advertiser interest today, as in the nineteenth century. The idea that the drive for large audiences makes the mass media "democratic" thus suffers from the initial weakness that its political analogue is a voting system weighted by income!
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The power of advertisers over television programming stems from the simple fact that they buy and pay for the programs-they are the "patrons" who provide the media subsidy. As such, the media compete for their patronage, developing specialized staff to solicit advertisers and necessarily having to explain how their programs serve advertisers' needs. The choices of these patrons greatly affect the welfare of the media, and the patrons become what William Evan calls "normative reference organizations," whose requirements and demands the media must accommodate if they are to succeed.
For a television network, an audience gain or loss of one percentage point in the Nielsen ratings translates into a change in advertising revenue of from $80 to $100 million a year, with some variation depending on measures of audience "quality." The stakes in audience size and affluence are thus extremely large, and in a market system there is a strong tendency for such considerations to affect policy profoundly. This is partly a matter of institutional pressures to focus on the bottom line, partly a matter of the continuous interaction of the media organization with patrons who supply the revenue dollars. As Grant Tinker, then head of NBC-TV, observed, television "is an advertising supported medium, and to the extent that support falls out, programming will change."
……In addition to discrimination against unfriendly media institutions, advertisers also choose selectively among programs on the basis of their own principles. With rare exceptions these are culturally and politically conservative. Large corporate advertisers on television will rarely sponsor programs that engage in serious criticisms of corporate activities, such as the problem of environmental degradation, the workings of the military-industrial complex, or corporate support of and benefits from Third World tyrannies. Erik Barnouw recounts the history of a proposed documentary series on environmental problems by NBC at a time of great interest in these issues. Barnouw notes that although at that time a great many large companies were spending money on commercials and other publicity regarding environmental problems, the documentary series failed for want of sponsors. The problem was one of excessive objectivity in the series, which included suggestions of corporate or systemic failure, whereas the corporate message "was one of reassurance."
Television networks learn over time that such programs will not sell and would have to be carried at a financial sacrifice, and that, in addition, they may offend powerful advertisers.' With the rise in the price of advertising spots, the forgone revenue increases; and with increasing market pressure for financial performance and the diminishing constraints from regulation, an advertising-based media system will gradually increase advertising time and marginalize or eliminate altogether programming that has significant public-affairs content.
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Advertisers will want, more generally, to avoid programs with serious complexities and disturbing controversies that interfere with the "buying mood." They seek programs that will lightly entertain and thus fit in with the spirit of the primary purpose of program purchases-the dissemination of a selling message. Thus over time, instead of programs like "The Selling of the Pentagon," it is a natural evolution of a market seeking sponsor dollars to offer programs such as "A Bird's-Eye View of Scotland," "Barry Goldwater's Arizona," "An Essay on Hotels," and "Mr. Rooney Goes to Dinner"-a CBS program on "how Americans eat when they dine out, where they go and why." There are exceptional cases of companies willing to sponsor serious programs, sometimes a result of recent embarrassments that call for a public-relations offset. But even in these cases the companies will usually not want to sponsor close examination of sensitive and divisive issues-they prefer programs on Greek antiquities, the ballet, and items of cultural and national history and nostalgia. Barnouw points out an interesting contrast: commercial-television drama "deals almost wholly with the here and now, as processed via advertising budgets," but on public television, culture "has come to mean 'other cultures.' . . . American civilization, here and now, is excluded from consideration.''
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Television stations and networks are also concerned to maintain audience "flow" levels, i.e., to keep people watching from program to program, in order to sustain advertising ratings and revenue. Airing program interludes of documentary-cultural matter that cause station switching is costly, and over time a "free" (i.e., ad-based) commercial system will tend to excise it. Such documentary-cultural-critical materials will be driven out of secondary media vehicles as well, as these companies strive to qualify for advertiser interest, although there will always be some cultural-political programming trying to come into being or surviving on the periphery of the mainstream media.
SOURCING MASS-MEDIA NEWS: THE THIRD FILTER
Only the corporate sector has the resources to produce public information and propaganda on the scale of the Pentagon and other government bodies. The AFSC and NCC cannot duplicate the Mobil Oil company's multimillion-dollar purchase of newspaper space and other corporate investments to get its viewpoint across. The number of individual corporations with budgets for public information and lobbying in excess of those of the AFSC and NCC runs into the hundreds, perhaps even the thousands. A corporate collective like the U.S. Chamber of Commerce had a I983 budget for research, communications, and political activities of $65 million. By I980, the chamber was publishing a business magazine (Nation's Business) with a circulation of I.3 million and a weekly newspaper with 740,000 subscribers, and it was producing a weekly panel show distributed to 400 radio stations, as well as its own weekly panel-discussion programs carried by I28 commercial television stations.
FLAK AND THE ENFORCERS: THE FOURTH FILTER
"Flak" refers to negative responses to a media statement or program. It may take the form of letters, telegrams, phone calls, petitions, lawsuits, speeches and bills before Congress, and other modes of complaint, threat, and punitive action. It may be organized centrally or locally, or it may consist of the entirely independent actions of individuals.
If flak is produced on a large scale, or by individuals or groups with substantial resources, it can be both uncomfortable and costly to the media. Positions have to be defended within the organization and without, sometimes before legislatures and possibly even in courts. Advertisers may withdraw patronage. Television advertising is mainly of consumer goods that are readily subject to organized boycott. During the McCarthy years, many advertisers and radio and television stations were effectively coerced into quiescence and blacklisting of employees by the threats of determined Red hunters to boycott products. Advertisers are still concerned to avoid offending constituencies that might produce flak, and their demand for suitable programming is a continuing feature of the media environment. If certain kinds of fact, position, or program are thought likely to elicit flak, this prospect can be a deterrent.
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The producers of flak add to one another's strength and reinforce the command of political authority in its news-management activities. The government is a major producer of flak, regularly assailing, threatening, and "correcting" the media, trying to contain any deviations from the established line. News management itself is designed to produce flak. In the Reagan years, Mr. Reagan was put on television to exude charm to millions, many of whom berated the media when they dared to criticize the "Great Communicator.''
ANTICOMMUNISM AS A CONTROL MECHANISM
A final filter is the ideology of anticommunism. Communism as the ultimate evil has always been the specter haunting property owners, as it threatens the very root of their class position and superior status. The Soviet, Chinese, and Cuban revolutions were traumas to Western elites, and the ongoing conflicts and the well-publicized abuses of Communist states have contributed to elevating opposition to communism to a first principle of Western ideology and politics. This ideology helps mobilize the populace against an enemy, and because the concept is fuzzy it can be used against anybody advocating policies that threaten property interests or support accommodation with Communist states and radicalism. It therefore helps fragment the left and labor movements and serves as a political-control mechanism. If the triumph of communism is the worst imaginable result, the support of fascism abroad is justified as a lesser evil. Opposition to social democrats who are too soft on Communists and "play into their hands" is rationalized in similar terms.
Liberals at home, often accused of being pro-Communist or insufficiently anti-Communist, are kept continuously on the defensive in a cultural milieu in which anticommunism is the dominant religion. If they allow communism, or something that can be labeled communism, to triumph in the provinces while they are in office, the political costs are heavy. Most of them have fully internalized the religion anyway, but they are all under great pressure to demonstrate their anti-Communist credentials. This causes them to behave very much like reactionaries. Their occasional support of social democrats often breaks down where the latter are insufficiently harsh on their own indigenous radicals or on popular groups that are organizing among generally marginalized sectors. In his brief tenure in the Dominican Republic, Juan Bosch attacked corruption in the armed forces and government, began a land-reform program, undertook a major project for mass education of the populace, and maintained a remarkably open government and system of effective civil liberties. These policies threatened powerful internal vested interests, and the United States resented his independence and the extension of civil liberties to Communists and radicals. This was carrying democracy and pluralism too far. Kennedy was "extremely disappointed" in Bosch's rule, and the State Department "quickly soured on the first democratically elected Dominican President in over thirty years." Bosch's overthrow by the military after nine months in office had at least the tacit support of the United States. Two years later, by contrast, the Johnson administration invaded the Dominican Republic to make sure that Bosch did not resume power. The Kennedy liberals were enthusiastic about the military coup and displacement of a populist government in Brazil in I964. A major spurt in the growth of neo-Fascist national-security states took place under Kennedy and Johnson. In the cases of the U.S. subversion of Guatemala, I947-54, and the military attacks on Nicaragua, I98I-87, allegations of Communist links and a Communist threat caused many liberals to support counterrevolutionary intervention, while others lapsed into silence, paralyzed by the fear of being tarred with charges of infidelity to the national religion.
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The anti-Communist control mechanism reaches through the system to exercise a profound influence on the mass media. In normal times as well as in periods of Red scares, issues tend to be framed in terms of a dichotomized world of Communist and anti-Communist powers, with gains and losses allocated to contesting sides, and rooting for "our side" considered an entirely legitimate news practice. It is the mass media that identify, create, and push into the limelight a Joe McCarthy, Arkady Shevchenko, and Claire Sterling and Robert Leiken, or an Annie Kriegel and Pierre Daix. The ideology and religion of anticommunism is a potent filter.
DICHOTOMIZATION AND PROPAGANDA CAMPAIGNS
The five filters narrow the range of news that passes through the gates, and even more sharply limit what can become "big news," subject to sustained news campaigns. By definition, news from primary establishment sources meets one major filter requirement and is readily accommodated by the mass media. Messages from and about dissidents and weak, unorganized individuals and groups, domestic and foreign, are at an initial disadvantage in sourcing costs and credibility, and they often do not comport with the ideology or interests of the gatekeepers and other powerful parties that influence the filtering process.
Thus, for example, the torture of political prisoners and the attack on trade unions in Turkey will be pressed on the media only by human rights activists and groups that have little political leverage. The U.S. government supported the Turkish martial-law government from its inception in I980, and the U.S. business community has been warm toward regimes that profess fervent anticommunism, encourage foreign investment, repress unions, and loyally support U.S. foreign policy (a set of virtues that are frequently closely linked). Media that chose to feature Turkish violence against their own citizenry would have had to go to extra expense to find and check out information sources; they would elicit flak from government, business, and organized right-wing flak machines, and they might be looked upon with disfavor by the corporate community (including advertisers) for indulging in such a quixotic interest and crusade. They would tend to stand alone in focusing on victims that from the standpoint of dominant American interests were unworthy.
In marked contrast, protest over political prisoners and the violation of the rights of trade unions in Poland was seen by the Reagan administration and business elites in I98I as a noble cause, and, not coincidentally, as an opportunity to score political points. Many media leaders and syndicated columnists felt the same way. Thus information and strong opinions on human-rights violations in Poland could be obtained from official sources in Washington, and reliance on Polish dissidents would not elicit flak from the U.S. government or the flak machines. These victims would be generally acknowledged by the managers of the filters to be worthy. The mass media never explain why Andrei Sakharov is worthy and Jose Luis Massera, in Uruguay, is unworthy-the attention and general dichotomization occur "naturally" as a result of the working of the filters, but the result is the same as if a commissar had instructed the media: "Concentrate on the victims of enemy powers and forget about the victims of friends.''
Reports of the abuses of worthy victims not only pass through the filters; they may also become the basis of sustained propaganda campaigns. If the government or corporate community and the media feel that a story is useful as well as dramatic, they focus on it intensively and use it to enlighten the public. This was true, for example, of the shooting down by the Soviets of the Korean airliner KAL 007 in early September I983, which permitted an extended campaign of denigration of an official enemy and greatly advanced Reagan administration arms plans. As Bernard Gwertzman noted complacently in the New York Times of August 3I, I984, U.S. officials "assert that worldwide criticism of the Soviet handling of the crisis has strengthened the United States in its relations with Moscow." In sharp contrast, the shooting down by Israel of a Libyan civilian airliner in February I973 led to no outcry in the West, no denunciations for "cold-blooded murder,'' and no boycott. This difference in treatment was explained by the New York Times precisely on the grounds of utility: "No useful purpose is served by an acrimonious debate over the assignment of blame for the downing of a Libyan airliner in the Sinai peninsula last week.'' There was a very "useful purpose" served by focusing on the Soviet act, and a massive propaganda campaign ensued.
Propaganda campaigns in general have been closely attuned to elite interests. The Red scare of I9I9-20 served well to abort the union organizing drive that followed World War I in the steel and other industries. The Truman-McCarthy Red scare helped inaugurate the Cold War and the permanent war economy, and it also served to weaken the progressive coalition of the New Deal years. The chronic focus on the plight of Soviet dissidents, on enemy killings in Cambodia, and on the Bulgarian Connection helped weaken the Vietnam syndrome, justify a huge arms buildup and a more aggressive foreign policy, and divert attention from the upward redistribution of income that was the heart of Reagan's domestic economic program. The recent propaganda-disinformation attacks on Nicaragua have been needed to avert eyes from the savagery of the war in E1 Salvador and to justify the escalating U.S. investment in counterrevolution in Central America.
Conversely, propaganda campaigns will not be mobilized where victimization, even though massive, sustained, and dramatic, fails to meet the test of utility to elite interests. Thus, while the focus on Cambodia in the Pol Pot era (and thereafter) was exceedingly serviceable, as Cambodia had fallen to the Communists and useful lessons could be drawn by attention to their victims, the numerous victims of the U.S. bombing before the Communist takeover were scrupulously ignored by the U.S. elite press. After Pol Pot's ouster by the Vietnamese, the United States quietly shifted support to this "worse than Hitler" villain, with little notice in the press, which adjusted once again to the national political agenda. Attention to the Indonesian massacres of I965-66, or the victims of the Indonesian invasion of East Timor from I975 onward, would also be distinctly unhelpful as bases of media campaigns, because Indonesia is a U.S. ally and client that maintains an open door to Western investment, and because, in the case of East Timor, the United States bears major responsibility for the slaughter. The same is true of the victims of state terror in Chile and Guatemala, U.S. clients whose basic institutional structures, including the state terror system, were put in place and maintained by, or with crucial assistance from, U.S. power, and who remain U.S. client states. Propaganda campaigns on behalf of these victims would conflict with government-business-military interests and, in our model, would not be able to pass through the filtering system
Propaganda campaigns may be instituted either by the government or by one or more of the top media firms. The campaigns to discredit the government of Nicaragua, to support the Salvadoran elections as an exercise in legitimizing democracy, and to use the Soviet shooting down of the Korean airliner KAL 007 as a means of mobilizing public support for the arms buildup, were instituted and propelled by the government. The campaigns to publicize the crimes of Pol Pot and the alleged KGB plot to assassinate the pope were initiated by the Reader's Digest, with strong follow-up support from NBC-TV, the New York Times, and other major media companies. Some propaganda campaigns are jointly initiated by government and media; all of them require the collaboration of the mass media. The secret of the unidirectionality of the politics of media propaganda campaigns is the multiple filter system discussed above: the mass media will allow any stories that are hurtful to large interests to peter out quickly, if they surface at all.
For stories that are useful, the process will get under way with a series of government leaks, press conferences, white papers, etc., or with one or more of the mass media starting the ball rolling with such articles as Barron and Paul's "Murder of a Gentle Land" (Cambodia), or Claire Sterling's "The Plot to Kill the Pope," both in the Reader's Digest. If the other major media like the story, they will follow it up with their own versions, and the matter quickly becomes newsworthy by familiarity. If the articles are written in an assured and convincing style, are subject to no criticisms or alternative interpretations in the mass media, and command support by authority figures, the propaganda themes quickly become established as true even without real evidence. This tends to close out dissenting views even more comprehensively, as they would now conflict with an already established popular belief. This in turn opens up further opportunities for still more inflated claims, as these can be made without fear of serious repercussions. Similar wild assertions made in contradiction of official views would elicit powerful flak, so that such an inflation process would be controlled by the government and the market. No such protections exist with system-supportive claims; there, flak will tend to press the media to greater hysteria in the face of enemy evil. The media not only suspend critical judgment and investigative zeal, they compete to find ways of putting the newly established truth in a supportive light. Themes and facts-even careful and well-documented analyses-that are incompatible with the now institutionalized theme are suppressed or ignored. If the theme collapses of its own burden of fabrications, the mass media will quietly fold their tents and move on to another topic.
. Using a propaganda model, we would not only anticipate definitions of worth based on utility, and dichotomous attention based on the same criterion, we would also expect the news stories about worthy and unworthy victims (or enemy and friendly states) to differ in quality. That is, we would expect official sources of the United States and its client regimes to be used heavily-and uncritically-in connection with one's own abuses and those of friendly governments, while refugees and other dissident sources will be used in dealing with enemies. We would anticipate the uncritical acceptance of certain premises in dealing with self and friends-such as that one's own state and leaders seek peace and democracy, oppose terrorism, and tell the truth-premises which will not be applied in treating enemy states. We would expect different criteria of evaluation to be employed, so that what is villainy in enemy states will be presented as an incidental background fact in the case of oneself and friends. What is on the agenda in treating one case will be off the agenda in discussing the other. We would also expect great investigatory zeal in the search for enemy villainy and the responsibility of high officials for abuses in enemy states, but diminished enterprise in examining such matters in connection with one's own and friendly states.
The quality of coverage should also be displayed more directly and crudely in placement, headlining, word usage, and other modes of mobilizing interest and outrage. In the opinion columns, we would anticipate sharp restraints on the range of opinion allowed expression. Our hypothesis is that worthy victims will be featured prominently and dramatically, that they will be humanized, and that their victimization will receive the detail and context in story construction that will generate reader interest and sympathetic emotion. In contrast, unworthy victims will merit only slight detail, minimal humanization, and little context that will excite and enrage.
Meanwhile, because of the power of establishment sources, the flak machines, and anti-Communist ideology, we would anticipate outcries that the worthy victims are being sorely neglected, that the unworthy are treated with excessive and uncritical generosity, that the media's liberal, adversarial (if not subversive) hostility to government explains our difficulties in mustering support for the latest national venture in counterrevolutionary intervention.
In sum, a propaganda approach to media coverage suggests a systematic and highly political dichotomization in news coverage based on serviceability to important domestic power interests. This should be observable in dichotomized choices of story and in the volume and quality of coverage... such dichotomization in the mass media is massive and systematic: not only are choices for publicity and suppression comprehensible in terms of system advantage, but the modes of handling favored and inconvenient materials (placement, tone, context, fullness of treatment) differ in ways that serve political ends.
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